FAQ | Wellastore UKI

Frequently Asked Questions

Wellastore

REGISTRATION

How do I register on Wellastore?

Click on 'Register' in the top right hand corner. If you are an existing customer, you can simply use your account number, or if a new customer you can complete the new registration form.

Where can I find my account number?

Your Wella account number can be found on your invoice.

What should I do if I get an error message saying my email already exists?

This means your email is already registered with an account number. Please contact Customer Service for more information.

Can multiple people within my salon place an order?

Yes - you can add multiple employees under the 'my employees' tab In the drop down menu.

I would like to order online for several of my salons, do I need to register each salon separately or can I use the same email address?

You can connect to several salons with the same email address. You need to register online for the first salon, then request Customer Service to add the other salons to your online.

COMMERCIAL CONDITIONS

I cannot see certain brands when I am logged in, why?

Some brands like WEDO, System Professional, Sebastian Professional and Sassoon benefit from special trading conditions. These brands are only available for hairdressing salons that meet specific criteria and/or a standard first order. If you would like more information on these brands you can contact your Account Manager.

ORDERING

What should I do if a product is not visible on Wellastore?

Contact Customer Services on 0203 9011163 (IE 1800 246100).

How can I order one of my past orders again?

To place a previous order again, click on your user name in the upper right corner of the store after you have successfully logged in to open the menu. Then go to the order history and click on the desired order number. Above the order overview you can now select the "Reorder" button. All products of the selected order will be added to your existing shopping cart. If you wish, you can still adjust the quantities in the shopping cart view.

I regularly order the same items, can I create a favorites list?

Yes, you can easily create your own personal favourites list. To do this, click on the heart symbol at the top right of the desired products. The product will be added to your favourites list. You can call them up at any time in the menu under the tab "My favourites".

Can I view my previous orders online?

You can find all of your previous orders from the 16th July 2021 under 'My Invoices'

Can I cancel my order?

Unfortunately once the order has been placed we are unable to cancel this order.

Will my Sales Representative be informed about my online orders?

Yes, online orders will be sent by mail to your Account Manager. This way they can check during your next visit whether to propose additional items and to ask about your online shopping experience.

Can my Sales Representative still take orders?

Yes, online ordering is simply an additional way for you to place your order when you need it. Ordering online does not change your relationship with your Account Manager.

PAYMENTS & DISCOUNTS

What are the payment modes available on Wellastore?

Payment is either on invoice as per your contractual agreement or credit card. Please note all online only customers are only able to pay with credit card.

Will my invoice discount be applied?

All contractual discount is applied to every order at checkout.

Do the product prices include VAT?

All prices are exluding VAT and this is applied at checkout.

Do I have the same promotions on Wellastore than via my Sales Representative?

We try wherever possible to replicate business promotions, however there may be occasions where Account Managers have introductory deals. In addition we run online only promotions from time to time.

How to use a promotion code?

Please enter any promotional code at checkout.

INVOICES

Where can I find my latest invoices and print a duplicate?

You can find all of your bills in the "My Invoices".

Where can I find the invoices of the orders that were done via my Sales Representative?

You can find all your invoices in the INVOICES tab from the account menu. You also have the possibility to see OPEN ITEMS (open invoices) in the same menu.

Will I receive an invoice for my online orders?

Yes, you will receive your invoice either via email or post. You can also access your invoice on Wellastore.

DELIVERY

How much does shipping cost?

Delivery is free if you spend over £/€100 net. For orders placed with a basket value below £/€100, a £/€4.99 delivery charge applies.

When should I expect my order to arrive after placing it?

Orders must be placed before 12pm to ensure dispatch today. We aim to deliver within one working day of dispatch for UK and two working days for Ireland but this can vary by location.

How can I track my order?

Once your order has been shipped, you will receive a Shipment Confirmation email with your order details.

Can I select a desired delivery date?

Unfortunately this isn't possible at this time.

Can you deliver to an address other than my usual delivery address?

No you cannot add a different delivery address during checkout.

What happens if I haven't received my order?

Please contact customer service by email (UKIWELLASTORE@wella.com) or by telephone on 02039011163 for UK or 1800 246100 for Ireland, and they will be able to assist you.

What should I do if I have an issue with my delivery?

Please contact customer service by email (UKIWELLASTORE@wella.com) or by telephone on 02039011163 for UK or 1800 246100 for Ireland, and they will be able to assist you.

A product I ordered is not delivered, nor billed, do I need to order it again?

Call customer services if an item is missing from your order within 3 days of receiving your order.

RETURNS

Can I return or exchange my order?

We are unable to offer a return or exchange unless the product is damaged or defective

How do I return an item?

Call customer services within 3 days of receiving your order.

How long do refunds typically take?

It can take up to 3 weeks for the credit to show on your account.

What if my item is damaged or defective?

Please contact customer service by email (UKIWELLASTORE@wella.com) or by telephone on 02039011163 for UK or 1800 246100 for Ireland, and they will be able to assist you.

I have received an item I did not order, what should I do?

Please contact customer service by email (UKIWELLASTORE@wella.com) or by telephone on 02039011163 for UK or 1800 246100 for Ireland, and they will be able to assist you.

MY ACCOUNT

I have a Wellastore account but I don't manage to log in

Your password is potentially incorrect. Click "forgot password" and reset your password through email that will be sent to you

How can I reset my password?

"Have you forgotten your password and want to reset it? Click on ""Login"" in the upper right corner. Then select “Have you forgotten your password?”. Now enter your registered email address and follow the instructions in the email sent to you. If you are already logged in but would like to renew your password, then select the ""Password"" tab in the menu. Here you can easily change your old password to the new password of your choice."

I cannot find the email to reset my password - where can I find it?

Please check your junk email, however if after checking you're still unable to find this, please contact customer services to by telephone on 02039011163 for UK or 1800 246100 for Ireland who will be able to support.

How can I manage my account information?

You can manage and edit your account information in the 'account details' tab on the dropdown menu.

Can I download the order overview?

No, it is not possible to download the order overview.

I cannot find an order that I did with my Sales representative?

You have the possibility to see OFFLINE ORDERS in the order history.

How can I sign up for the Wellastore newsletters?

If you aren't already opted in to our newsletters, you can either do this by heading to the bottom left corner of the site and clicking 'Subscribe'.

CONTACT

How can I contact Wellastore customer service?

You can contact customer service regarding delivery or billing by telephone on 0203 9011163 for UK or 1800 246100 for Ireland. For all other matters, please call your Account Manager directly.

You haven't found a response to your question?

Please contact customer service by email (UKIWELLASTORE@wella.com) or by telephone on 02039011163 for UK or 1800 246100 for Ireland, or contact your Account Manager

OPI

REGISTRATION

How do I create a Professional account?

To create a professional account you can click here and complete the registration form. You will need to attach a proof of public liability form or proof of enrolment on a relevant course at university/college if you are studying. Once completed, our Customer Care team will approve or decline your application. If approved your account will be activated in 2 to 3 working days if declined our Customer Care team will reach out to you on the email provided. You will receive an email when you are able to shop pro pricing, products and offers.

I already have an account number, but not an online account - what do I do?

If you already have a trading account and number with OPI but not an online account, you will be able to enter this number in when creating your account. Our Customer Care team will check your details once submitted and will approve you. You will get an email when your account is activated within 1 to 2 working days.

What should I do if I get an error message saying my email already exists?

This means your email is already registered with an account number. Please contact Customer Service for more information.

DELIVERY & RETURNS

OPI UK DELIVERS TO THE UK ONLY

Please note that OPI UK is NOT permitted to deliver OPI goods to The Republic of Ireland. We are unable to deliver to PO Box or BFPO addresses. We recommend you specify an alternative delivery address to your cardholder address when confirming your order details. The cost of packing and delivery is clearly displayed at the checkout for your approval before confirming your order. DELIVERY

Orders placed before 2.00pm (Monday-Thurs) will be delivered within 3 to 4 working days between the hours of 9.00am and 5.00pm. No orders are processed, dispatched, or delivered on Bank Holidays or weekends. Please note that you do need to sign for your delivery upon receipt. Any dates or times quoted for delivery are approximate only and you acknowledge that no delivery date can be guaranteed as it may be affected by circumstances beyond our control.

During the sale period please expect deliveries to take up to 7 working days.

Professional customers are eligible for free delivery on orders over £100. Delivery charge is at £/€ 4.99 for orders below £100.
Free delivery is subject to the minimum order value requirements and applies only to designated delivery areas.

OTHER POSTCODE EXCEPTIONS: HS, KW, ZE, IV – delivery times may vary to these postcodes

RETURNS We believe that you will be thrilled with the products you purchase but understand that there may be an occasion where you feel it necessary to return an item. As part of our commitment to customer service, we aim to keep these instances to a minimum and the process as simple as possible.

UNWANTED GOODS

Trade customers: Please note that we only accept returns from trade customers if the product is damaged or faulty.

FAULTY / INCORRECT GOODS:

As a consumer, you have legal rights in relation to products which are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.

If you receive an item from us which is faulty/broken or which you did not order, please contact us by telephone on 02039 015892or email us at UKI.opicso@wella.comto inform us within 30 days of purchase and we will arrange a refund (excluding delivery charges). Please contact us if you are returning goods, providing details of your name, address and order number. To enable us to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, including the package of returned goods. It will be your responsibility to cover the cost of returning the goods and also ensuring that the goods are adequately packed. Please ensure you obtain a proof of postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products, in the unlikely event that we do not receive the returned parcel. We recommend you ship via a traceable service to ensure successful delivery. Nail polish can be returned via Royal Mail or ParcelForce. Note that volume per item must not exceed 30ml and no more than four items in any one parcel. Please view courier website for full packaging guidelines.

For help or advice with products after 30 days or purchase, please email us at UKI.opicso@wella.com for more information.

RETURNS ADDRESS:

Great Bear FAO OPI UK Hellaby Lane Hellaby, Rotherham, South Yorkshire, S66 8HN Please read the Wella Company Terms and Conditions.

WHY IS THE DELIVERY THRESHOLD BEING UPDATED? We are standardising the delivery threshold to £100 for all professionals, including both our hair and nail customers, to ensure a consistent experience across our platform. As most orders are already over £100, we expect little disruption. This change will help us consolidate shipments, supporting our sustainability goals. Any orders under this will incur a delivery fee of £/€ 4.99.

GENERAL

How to get in touch with customer services?

If you have a general customer service related question, about an order or a concern, please feel free to contact us at UKI.opicso@wella.com.

How do promotional codes work?

Promotional or discount codes are added in the "Add promo code" box in your Shopping Cart. Codes are one use only. Offers are not valid in conjunction with any other offer or codes and cannot be redeemed retrospectively. No cash alternative available.

Where can I book educational classes?

We offer both paid and free educational courses, where you can book online here -https://www.opieducationuk.com/

What can I do to ensure my salon is germ-free and safe for my clients?

Wash hands frequently with Swiss Blue Liquid Hand Soap, particularly after using the restroom, and between clients. Sanitize hands with Swiss Hand Guard Antiseptic Handwash Gel. Wash and sanitise hands again if you are interrupted during a service to answer the telephone or for any other activity. Require that clients wash and sanitize hands before services and when interrupted for any reason. Properly clean and disinfect stainless steel and other non-porous implements using OPI Spa Complete and the Swiss Clean Implement Soaker. Store disinfected implements in a sanitary, labeled container.

Can we use any hydro alcoholic gel instead of Swiss Guard with a manicure?

OPI Swiss Guard uses the same active ingredient in most hand sanitizer (Ethanol or Isopropyl Alcohol). OPI Swiss Guard contains slightly above 60% alcohol. Normal use of hand sanitizer should not impact OPI nail products, especially gel, hard gel, and powder (cured products with higher resistance to solvents). The solvent based formula (NL/IS) is also stable with normal use (excessive use with large amounts on nail surfaces can impact the shine of the formula). We recommend use of Swiss Guard during manicure services: its gel consistency works well with most services.

What OPI's position on animal testing?

We do not test our ingredients or products on animals. We are committed to ending animal testing across the beauty industry, and we never request our suppliers or contract manufacturers to test on animals. All our products are safe and have been developed, manufactured and packaged in compliance with the laws, regulations, and guidelines that are applicable in each country in which Wella Company sells them. More details can be found here: https://www.wellacompany.com/frequently-asked-questions.

WHY WELLASTORE?

We are excited to announce that OPI is joining Wellastore! This move is part of our effort to enhance your shopping experience by bringing OPI under a more convenient website. The Wella Company, a leading brand in hair care, is also the parent company of OPI. By consolidating our brands under Wellastore, we can offer you a more seamless online experience and exciting new features. Although you may not have seen the Wella name on our current OPI website, rest assured that the quality and selection of OPI products you love will remain the same. We are confident that you will enjoy the improved shopping experience at Wellastore. Thank you for your continued support!

Repair Mode™

What is Repair Mode™?

Repair Mode™ is the first bond building nail serum with Patented Ulti-Plex Technology™ that provides 99% nail keratin repair, 94% protection of keratin protein from damage, and 4x stronger nails when used as directed.

What is Ulti-Plex Technology™?

Ulti-Plex Technology™ is Patented, breakthrough technology that allows Repair Mode™ serum to penetrate the nails, interact with nail keratin, and create new bonds.

How do I use Repair Mode™?

Repair Mode™ is designed to be used on bare nails or to be applied as a prep booster prior to a nail service. For full benefits and bond restoration apply 2x a day for 6 days. After 6 days, use Repair Mode™ once dailyto combat Keratin breakdown caused by daily activities such as hand washing etc.

How should I use Repair Mode™ to get the full benefits of the product?

To see the full benefits of Repair Mode™ 99% nail keratin repair, 94% protection of keratin protein from damage, and 4X stronger nails you should apply 1 coat, 2x a day for 6 days. After 6 days, use Repair Mode™ once dailyto combat Keratin breakdown caused by daily activities such as hand washing etc.

Is Repair Mode™ designed for long-term use?

Yes, Repair Mode™ is designed for long term use to combat nail damage caused by daily activities. Apply it once dailyto combat Keratin breakdown.

If I stop using Repair Mode™ after the 6-day regimen what will happen to my nails?

Using Repair Mode™ actually penetrates and repairs your nails from within. Daily activities like washing your hands, etc, can cause damage, using Repair Mode™ as a daily treatment can protect your nails from everyday wear and tear.

Will my nails revert to their previous condition if I stop using Repair Mode™?

The benefits provided by Repair Mode™ include 99% nail keratin repair, 94% protection of keratin protein from damage, and 4X stronger nails*. Is this VS my own nail condition or competitive products?

Repair Mode™ is a breakthrough technology that has been tested to show repair, protection, and strength vs. a natural/untreated nail.*When used as directed.

I do my nails at home and like to keep my nails coated. Can I use Repair Mode™ under my OPI Lacquer shades or treatments?

Yes, you can use Repair Mode™ as a Prep Booster with your OPI Lacquer shades or Nail Envy®. Apply 2 coats of Repair Mode™ to clean, bare nails, and prep those nails prior to lacquer application. For step-by-step instructions, visit opi.com and follow the prep steps in our DIY tutorial: Power Pair Mani featuring Nail Envy® with Repair Mode® for best results when using Repair Mode® with any lacquer system.

I like to go to the salon and have my nails done, can my nail pro use Repair Mode™ under my OPI salon services?

Yes, your nail pro can use Repair Mode™ as a Prep Booster under your OPI salon services.

I’m a nail pro. Can I use Repair Mode™ under my OPI salon services?

You can absolutely use Repair Mode™ under alllll of your salon services! In fact, OPI experts strongly advise it. For step-by-step instructions, visit opi.com and check out video tutorials for Repair Mode™ as a prep booster to any service.

What OPI pro products are compatible with Repair Mode™?

You can use Repair Mode™ as a prep booster under all OPI products: lacquers, treatments, GelColor, Powder Perfection, Hard Gel, and Acrylic systems.

If I use Repair Mode™ under my OPI service what are the benefits?

Repair Mode™, when used as a prep booster, gives you stronger nails you can feel even after 2 coats, and your nails look improved after the first application.

Can I use Repair Mode™ while I have an OPI product on?

Repair Mode™ can be used on visible new nail growth while you are wearing your favourite OPI products.

I used Repair Mode™ on my new nail growth while wearing OPI products, why is it dull?

Repair Mode™ can leave a slightly cloudy finish if it touches the surface of your OPI products. Use a dry nail wipe to wipe away excess residue and bring back the shine.

If my clients’ nails are not smooth will Repair Mode™ change the appearance of their finished GelColor manicure?

Using Repair Mode™ will provide stronger nails you can feel even after 2 coats, and natural nails look improved even after the first application. This does not change the finish on a GelColor manicure, and if there is severe nail damage, it will need to grow out completely to create a smooth finish.

I’m a nail pro, how much should I charge to add in Repair Mode™ as a prep booster?

We recommend a 10-15% price increase when offering Repair Mode™ Prep Booster service.

Is it safe to use the same Repair Mode™ brush on more than one client when using as a Prep Booster in the salon?

Yes, like lacquers and GelColors the solvents in Repair Mode™ make it safe to use on more than one client in the salon.

Can I apply Repair Mode™ more often than 2x a day?

Repair Mode™ provides maximum efficacy when used 2x a day for 6 days (total of 12 applications) and treatment (once daily) can be used daily for regular protection from daily wear and tear. Repair Mode™ should not be used more than twice a day or skin sensitisation or irritation can occur. If the skin around the cuticle area appears red or dry discontinue use.

How long does it take Repair Mode™ to penetrate?

Repair Mode™ penetrates the nails immediately. Nails feel stronger after just two coats and natural nails look improved after the first application. For maximum efficacy, apply Repair Mode™ every day, 2x a day.

Nail Envy®

What is different about Nail Envy® Strengthener in comparison to Original Nail Envy®?

The Nail Envy® formula has been updated with new Tri-Flex Technology™, which consists of 3 resins that form a supportive layer onto the surface of the nail, adding strength.

Nail Envy® Strengthener and Nail Envy® Colour utilise Tri-Flex Technology™. What is Tri-Flex Technology™?

Tri-Flex Technology™ is the combination of 3 resins-nitrocellulose, epoxy resin, and acrylate resin. These create a liquid shield when applied and reinforce the nails with layer-building strength.

How do I use Nail Envy® Strengthener?

Nail Envy® Strengthener is designed to be used as a 1-week regimen: apply 2 coats of Nail Envy® Strengthener, then apply 1 coat a day for 6 days. On day 7, remove and reapply a new coating as desired.

What will Nail Envy® Strengthener do for my nails?

Nail Envy® Strengthener forms a liquid shield of layer-building strength that delivers:95% stronger nails in 1 week*98% of consumers agreed nails feel nourished after**94% of consumers said nails look instantly improved**Protects nails against splitting, chipping, and peeling*When used as directed.**Consumer testing on 108 people after using the product for 7 days.

How do I know if Nail Envy® is right for my nails?

Nail Envy® Strengthener forms a liquid shield of layer building strength that works on all nail types, but is ideal for weak, soft or thin nails.

Can I use Nail Envy® Strengthener under Nail Envy® Colour or other OPI lacquers?

Yes, Nail Envy® Strengthener makes a great strengthening base coat under Nail Envy® Colour or OPI lacquer shades. It not only provides strength, it also provides a barrier to protect nails from any discolouration.

Can I use Nail Envy® Strengthener with Repair Mode™?

Nail Envy® can absolutely be used over Repair Mode™, but make sure you wait 10 minutes between each application! For best results apply 2 coats of Repair Mode™ before prepping nails, then clean nails and apply your favourite Nail Envy® Strengthener.

If I’m wearing Nail Envy® Strengthener, can I use Repair Mode™ on new nail growth?

After opening your bottle of Repair Mode™, drain excess serum from the brush and then apply it to visible new nail growth near the cuticles.Pro Tip: if nails look dull after Repair Mode™ application use a dry nail wipe to buff away any residue.

Do I need to use a top coat with Nail Envy® Strengthener?

Nail Envy® has built-in shine and protection, so there is no need for a separate top coat.

How do I remove Nail Envy® Strengthener?

Saturate a nail wipe with Expert Touch Lacquer Remover and place the wipe on the nail, allowing the remover to penetrate for 3-53 to 5 seconds. Press and swipe away from the cuticle changing the wipe every 2-32 to 3 nails as needed.

Nail Envy® Strength + Colour

Can I use Nail Envy® Strengthener under Nail Envy® Colour or other OPI lacquers?

Can I use Nail Envy® Colour with Repair Mode™?

Yes, Nail Envy® can absolutely be used over Repair Mode™, but make sure you wait 10 minutes between each application! For best results apply 2 coats of Repair Mode™ before prepping nails, then clean nails and apply your favourite Nail Envy® Strengthener.

If I’m wearing Nail Envy® Colour, can I use Repair Mode™ on new nail growth?

Yes, you can use Repair Mode™ on new nail growth while wearing other OPI services. After opening your bottle of Repair Mode™, drain excess serum from the brush and then apply it to visible new nail growth near the cuticles.Pro Tip: if nails look dull after Repair Mode™ application use a dry nail wipe to buff away any residue.

Do I need to use a top coat with Nail Envy®?

Nail Envy® has built-in shine and protection, so there is no need for a separate top coat.

How do I remove Nail Envy® Colour?

Saturate a nail wipe with Expert Touch Lacquer Remover and place the wipe on the nail, allowing the remover to penetrate for 3-53 to 5 seconds. Press and swipe away from the cuticle, changing the wipe every 2-32 to 3 nails as needed.

What is the difference between Nail Envy® Strengthener and Nail Envy® Colour?

The Tri-Flex Technology™ found in Nail Envy® Strengthener and Nail Envy® Colour creates a liquid shield that reinforces the nail with layer-building strength. 94% of users felt Nail Envy® Strengthener with biotin, calcium and vitamins instantly improved the look of their nails*, while Nail Envy® Colour combines strengthening with your favourite OPI shades.*When used as directed.

Why should I pick Nail Envy® Colour over Nail Envy® Strengthener?

Choose Nail Envy® Colour when you want an all-in-one solution for colour with the strengthening benefits of Nail Envy® Strengthener.

Do Nail Envy® Colour shades provide one coat colour coverage?

All Nail Envy® Colours provide first-coat colour coverage, except Pink to Envy.

Do I need to use a base coat with Nail Envy® Colour?

Nail Envy® Colour can be used alone, if your nails are dry and/or prone to staining apply a coat of Nail Envy® Strengthener as a base coat.

My Nail Envy® colour has grown out, how do I keep it from chipping and showing signs of wear?

Apply 1 coat of Nail Envy® colour every day for 6 days to strengthen nails and prevent visible signs of growth and wear.

Can I use Nail Envy® Strengthener over Nail Envy® Colour?

Nail Envy® Strengthener can be used daily as an alternative to Nail Envy® colour.

Nail Lacquer

Why is OPI lacquer longer-lasting and more chip-resistant than other polishes?

OPI's proprietary formula has superior adhesion on the nails while maintaining flexibility to resist chipping.

How does OPI choose its Nail Lacquer colours, themes and names for collections?

Suzi Weiss-Fischmann, Executive Vice President and Artistic Director, "Our two yearly signature Collections are geographically themed, with all the shades inspired by a particular country or region. I travel to that locale to experience first-hand the culture, colours, textures, and fashion. Combining that information with my colour and fashion trend forecasts for the upcoming season allows me to choose the most popular shades. Then a small, select group of OPI employees gather, exploring hundreds of names (with much patience and laughter) in order to come up with 12."

Is it safe to share the same bottle of lacquer with other clients in salons?

OPI Nail Lacquer and Infinite Shine use Ethyl Acetate, Butyl Acetate, Propyl Acetate as main solvents. Due to high levels of solvents, the formula is hostile for the virus. However, we recommend all surfaces in contact with hands should be disinfected.

My polish brush and cap separated what do I do?

Sometimes lacquer that is between the top of the brush stem and where it meets the bottle neck causes them to stick together. Simply separate the brush stem from the bottle so it is not stuck. Leaving the brush in the bottle, take the cap and screw it on like you normally would but do it slightly tighter this time. Unscrew the cap and viola!

What should I do if an OPI Nail Lacquer or Treatment becomes too thick to use?

Polish removers often have water, moisturisers, or other ingredients, which would ruin the polish. Pure acetone may cause polish to separate. So, we recommend OPI Lacquer Thinner which is formulated with the right combination of solvents. Adding a few drops to thickened nail lacquer or treatment will give a good smooth coat and the right drying time. We wouldn't recommend adding lacquer thinner to top coats.

Can I wear Nail Lacquer during pregnancy?

We are unable to give medical advice and your physician would be the best one to determine that for you. Here is the MSDS for our Nail Lacquer. You will need to take this sheet to your doctor and only he/she can tell you if it is safe to use. http://www.hazdox.com/hdf/product/sds/OPI-SDS-334_v13.pdf

My Nail Lacquer cap is stuck! How do I fix this?

Flip the bottle over and drop a few drops of nail polish remover inside the cap and let sit for a 1-21 to 2 minutes, then flip back over and if it is really stuck, submerge in a bowl of hot water for up 3 minutes. Carefully remove and unscrew. If you are having trouble getting a good hold on the cap, wrap the cap with a rubber glove for extra grip!

My favourite OPI Nail Lacquer has been discontinued. Can I get it through OPI?

In the UK, each seasonal collection (4 times a year) is limited edition meaning that you have to snap up your favourite shades when you see them! We will review the Spring and Fall collections and keep the 4 best sellers of these collections making them permanent shades in the OPI offering.

GelColor & STAR LIGHT Gel Lamp Warranty

What could cause the product to lift or peel away from the free edge?

Improper nail prep, hands frequently in water, product applied on weak, thin nails, natural nails being too long, or very soft and flexible can all be causes of product lifting. another reason is if the free edge hasn't been capped with the basecoat, colour and topcoat. We would recommend using OPI ProSpa Nail & Cuticle Oil daily to ensure nails are in the best condition to pro-long wear of GelColor.

Can GelColor Top Coat be used over other enhancements?

Yes. It is a fast way to shine and seal enhancements. Finish filing with the 180 side of the FLEX Silver 100/180 Buffer, dust and cleanse, and apply GelColor Top Coat according to instructions. Keep in mind that removal with Expert Touch Lacquer Remover will soften or remove acrylics and tips. In this case, GelColor Top Coat would need to be filed off as part of the fill service.

Can I use GelColor Top Coat over OPI Nail Lacquer?

No. Nail lacquer contains solvents that continue to dissipate while drying down completely. GelColor Top Coat will not allow these solvents to evaporate.

Can I perform a fill with GelColor?

No. Trying to fill GelColor presents the risk for a fungal infection as liquid could become trapped under the lifted gel. It's actually easier and faster to remove it and reapply.

Can I use GelColor during pregnancy?

We are unable to give medical advice and your physician would be the best one to determine that for you. Here is the MSDS for our GelColor. You will need to take this sheet to your doctor and only he/she can tell you if it is safe to use. http://www.hazdox.com/hdf/product/sds/OPI-SDS-246_v42.pdf

My client experienced a tingling or pinching sensation during removal.

If client experiences any sensation during removal (e.g. pressure, squeezing, pinching), remove wrap and gently file surface of gel only along side walls with an 180 Edge File. Resaturate foil wrap, rewrap nail, and continue soaking.

What is the product cost per service?

For the complete cost per serve document please click here For colour and prep gelcolor, cost per serve is £1.06 For colour only with gelcolor, cost per serve is £0.65

How many sets are there per bottle?

Stay Strong Base Coat: 110 sets Stay Classic Base Coat: 100 sets GelColor: 80 sets (2 applications per set) Top Coat: 100 sets

What should I charge for a GelColor service?

Prices should be based on your actual costs. Work out what you business costs are per minute and then times that by the number of minutes the treatments takes. Add the cost of the service being performed which can be found here. Business costs (include rent, insurance, utility bills, booking system fees, training courses, website fee, everything you pay for for your business). Wages (include holiday, sickness, paye and nics, every employment cost you have, then work out a cost per minute) Product cost Profit margin VAT ( if applicable) And this will give you your price. I would say UK average to cover costs would be £30-£45

How long will a GelColor service last?

Up to three weeks, depending on the condition of the client's nails and how they uses their hands (e.g., exposure to chemicals, texting, typing, house or outdoor work, picking, etc).

Is GelColor a "hybrid" system?

No. GelColor is a 100% gel color which means it wears and protects like a gel, and stays shinier longer than any other gel available. GelColor Base Coat does contain both gel polymer and solvent-type polymers for faster removal.

Is there a warranty on the OPI LED Light?

The OPI LED Light has a 1-year manufacturer warranty. The OPI Starlight Lamp has a 2-year limited warranty. Access the STAR LIGHT Gel Lamp Warranty and Claims HERE.

My GelColor changed colours. Why did this happen?

Sometimes when different brands are mixed together, colour shifting occurs. We would suggest calling your salon and asking them to redo your service using the entire OPI system. If you are a Professional, we ask that you contact us with the batch codes for each product used so we can get to the bottom of why this happened.

I've heard that gel polish ruins your nails. Is this true?

Our GelColor does not damage the nail. The problem often starts with improper prep (too much filing of the nail plate) or improper removal. Never let someone scrape the GelColor from your nails. This pulls up layers of the nail plate and weakens the nail significantly. In addition, after the nail plate has been roughed up, a buffing is required which thins out the nail even more. Another problem is that sometimes clients will pick and peel their gels, causing way more damage than scraping would. To go for a true GelColor experience, we would suggest visiting a OPI certified salon.

Is LED curing safe?

Gel manicures and pedicures have been available, and safely used, in salons for more than three decades. Today's new-generation gel systems are easier and faster to use and safer than ever. Significantly, these types of products have been found safe by the Expert Panel on Cosmetic Ingredient Review. Moreover, the exposure every second or third week from today's newest and fastest gel lights is only three or four brief intervals of 30 seconds each. One gets more exposure spending a couple of additional minutes a day outdoors.

Can GelColor be cured with other LED or UV Lights?

For best results and optimum staying power, we would recommend using the OPI Starlight Lamp to cure. the OPI GelColor range has been designed as a three step system using OPI Base, colour and top coat under the Starlight Lamp.

What are GelColor by OPI cure times?

When using the OPI GelColor 3-step system, each stage will require 30 seconds curing in the OPI Starlight Lamp.

Is HEMA safe?

HEMA is safe to use in the right levels and by qualified nail techs. All chemicals should be used with respect and in doing so you will find HEMA as safe to use as any other ingredient in gel.You can be reassured that the safety of all OPI products is our top priority. All our products undergo a rigorous quality and safety testing protocol - we meet or even exceed all applicable legislative and regulatory requirements related to product safety.This is true for GelColor, which is safe to use when used as directed by a qualified professional, following manufacturer’s instructions and using the full system.

Nature Strong

What about recyclability?

The plastic cap and glass bottle are made from 20% post-consumer recycled materials.

Why does my Nature Strong cap have speckles?

Our caps are made with 20% post-consumer recycled materials. As a brand, we have committed to reducing our carbon footprint, and therefore, have decided to not bleach or add colour to the cap to cover up the imperfections.

How to remove Nature Strong?

OPI Nature Strong removes easily with acetone or non acetone nail polish remover. Simply soak a piece of cotton or like material, and gently wipe away the colour until nail is left bare.

Are OPI Nature Strong items cruelty-free?

Yes! We love our furry friends and are cruelty-free so we do NOT test on animals nor do we sell OPI Nature Strong to countries who would test it on animals.

Are OPI Nature Strong items vegan?

Yes! OPI Nature Strong is our first-ever vegan nail polish formula. We’re also proud to say that Nature Strong products are non-toxic and certified by The Vegan Society.

What does natural origin mean?

Plant and mineral-derived ingredients sourced from nature. OPI Nature Strong is formulated with ingredients that are derived from sugar cane, manioc, wheat, potatoes, corn, and clay.

Powder Perfection

Who is the ideal client for a Powder Perfection service?

This service is ideal for a client that has weak, flexible nails that tear easily. This is perfect for clients that want long lasting colour with added strength and durability, but don’t want additional length.

My top coat has matte spots. Why is that?

Either you waited just a tiny bit too long before applying Top Coat or you applied too much in certain areas and there isn't enough Activator left on the nail to penetrate the Top Coat, resulting in matte spots. Next time, apply your first coat a little earlier than what you did before and make sure to apply a very thin coat in as few strokes as possible. An uneven or overly thick application will cause matting. Apply your first coat of Top Coat with a light touch, just enough to cover the nail.

I’m having trouble opening up OPI Powder Perfection Base Coat and Top Coat.

This is likely due to excess product being left on the neck of the OPI Powder Perfection Base Coat or Top Coat. Make sure to wipe off any excess product with an Expert Touch Nail Wipe saturated with either Expert Touch Lacquer Remover or N.A.S. 99 before closing each bottle.

My top coat isn't shiny and the entire nail is dull. What happened?

Often times the reason for the Top Coat not drying is due to not using enough activator before the final Top Coat application or applying way too much Top Coat at once. We suggest applying a heavier coat of Activator next time and waiting 1-21 to 2 minutes before applying Top Coat. An uneven or overly thick application will cause matting. Apply your first coat of Top Coat with a light touch, just enough to cover the nail.

How is this different from acrylics? Is this sculpt-able?

Powder Perfection is designed to create a protective overlay on the natural nail while providing long-lasting colour and shine. It creates a hard, durable surface similar to acrylics, but cannot be used to add length or shape.

Is Powder Perfection 3 free?

Yes, Powder Perfection is free of Dibutyl Phthalate (DBP), Formaldehyde, and Toulene.

Diamond Gel

Can I put Diamond Gel Top Gloss over GelColor?

This is not recommended. Diamond Gel is a hard gel and GelColor is a soft gel, so applying hard top coat over a flexible GelColor will cause the top coat to crack or crackle.

Is Diamond Gel soak off?

Diamond Gel is a buff off product. As you will infill this product at regular maintenance appointments you will rarely need to do a full removal. Diamond Gel is easy to file and can be removed easily when necessary. Training is recommended and we run classes for all levels.

Can I apply GelColor over Diamond Gel?

Yes, finish your Diamond Gel application with a 180 grit file, wipe with NAS 99 and then apply 2 coats of GelColor and GelColor topcoat. To infill Diamond Gel you will need to file of the GelColor to do the maintenance service.

How long does it take to remove Diamond Gel with a file vs an e-file?

35 minutes with a file vs 15/20 mins with an e-file.

PATENTS

Virtual Patent Marking Notice by OPI, owned by Wella Company

The following products are protected by patents in the U.S. and elsewhere for Wella Company. This website is provided to satisfy the virtual patent marking provisions of various jurisdictions including the virtual patent marking provisions of the America Invents Act and provide notice under 35 U.S.C. §287(a). The following list of products and patents may not be all-inclusive. For example, some products listed here may be covered by patents in the United States and elsewhere that are not listed, and other products not listed here may be protected by one or more patents in the United States and elsewhere. The following list of products may be covered by one or more of the following U.S. Patents and elsewhere:

Repair Mode

Meet the first-ever bond-building nail serum with Patented Ulti-Plex Technology™ that penetrates the nail surface to build new bonds from within.
Patent granted. No. 3651855
Countries: Germany, France, United Kingdom, European Patent Office (EPO)

Repair Mode

Patent granted. No. 11628148
Country: United States

Expert touch Foil wrap

Soak off lacquer in a flash with easy-to-use Expert Touch Removal Wraps from OPI. Easy-to-use, Economical Removal Foils are ideal for removing soakable gels, acrylics, wraps, glitter nail lacquer, and nail art!
Patent granted. No. 9629436
Country: United States of America

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What can I do to ensure my salon is germ-free and safe for my clients?

Can we use any hydro alcoholic gel instead of Swiss Guard with a manicure?

What OPI's position on animal testing?

What is Repair Mode™?

What is Ulti-Plex Technology™?

How do I use Repair Mode™?

How should I use Repair Mode™ to get the full benefits of the product?

Is Repair Mode™ designed for long-term use?

If I stop using Repair Mode™ after the 6-day regimen what will happen to my nails?

Will my nails revert to their previous condition if I stop using Repair Mode™?

The benefits provided by Repair Mode™ include 99% nail keratin repair*, 94% protection of keratin protein from damage*, and 4X stronger nails*. Is this VS my own nail condition or competitive products?

I do my nails at home and like to keep my nails coated. Can I use Repair Mode™ under my OPI Lacquer shades or treatments?

I like to go to the salon and have my nails done, can my nail pro use Repair Mode™ under my OPI salon services?

I’m a nail pro. Can I use Repair Mode™ under my OPI salon services?

What OPI pro products are compatible with Repair Mode™?

If I use Repair Mode™ under my OPI service what are the benefits?

Can I use Repair Mode™ while I have an OPI product on?

I used Repair Mode™ on my new nail growth while wearing OPI products, why is it dull?

If my clients’ nails are not smooth will Repair Mode™ change the appearance of their finished GelColor manicure?

I’m a nail pro, how much should I charge to add in Repair Mode™ as a prep booster?

Is it safe to use the same Repair Mode™ brush on more than one client when using as a Prep Booster in the salon?

Can I apply Repair Mode™ more often than 2x a day?

How long does it take Repair Mode™ to penetrate?

What is different about Nail Envy® Strengthener in comparison to Original Nail Envy®?

Nail Envy® Strengthener and Nail Envy® Colour utilise Tri-Flex Technology™. What is Tri-Flex Technology™?

How do I use Nail Envy® Strengthener?

What will Nail Envy® Strengthener do for my nails?

The benefits provided by Repair Mode™ include 99% nail keratin repair, 94% protection of keratin protein from damage, and 4X stronger nails*. Is this VS my own nail condition or competitive products?