FAQ | Wellastore UKI

Frequently Asked Questions

Wellastore

REGISTRATION

How do I register on Wellastore?

Click on 'Register' in the top right hand corner. If you are an existing customer, you can simply use your account number, or if a new customer you can complete the new registration form.

Where can I find my account number?

Your Wella account number can be found on your invoice.

What should I do if I get an error message saying my email already exists?

This means your email is already registered with an account number. Please contact Customer Service for more information.

Can multiple people within my salon place an order?

Yes - you can add multiple employees under the 'my employees' tab In the drop down menu.

I would like to order online for several of my salons, do I need to register each salon separately or can I use the same email address?

You can connect to several salons with the same email address. You need to register online for the first salon, then request Customer Service to add the other salons to your online.

COMMERCIAL CONDITIONS

ORDERING

PAYMENTS & DISCOUNTS

INVOICES

DELIVERY

How much does shipping cost?

Delivery is free if you spend over £/€100 net. For orders placed with a basket value below £/€100, a £/€4.99 delivery charge applies.

When should I expect my order to arrive after placing it?

Orders must be placed before 12pm to ensure dispatch today. We aim to deliver within one working day of dispatch for UK and two working days for Ireland but this can vary by location.

How can I track my order?

Once your order has been shipped, you will receive a Shipment Confirmation email with your order details.

Can I select a desired delivery date?

Unfortunately this isn't possible at this time.

Can you deliver to an address other than my usual delivery address?

No you cannot add a different delivery address during checkout.

What happens if I haven't received my order?

Please contact customer service by email (UKIWELLASTORE@wella.com) or by telephone on 02039011163 for UK or 1800 246100 for Ireland, and they will be able to assist you.

What should I do if I have an issue with my delivery?

Please contact customer service by email (UKIWELLASTORE@wella.com) or by telephone on 02039011163 for UK or 1800 246100 for Ireland, and they will be able to assist you.

A product I ordered is not delivered, nor billed, do I need to order it again?

Call customer services if an item is missing from your order within 3 days of receiving your order.

RETURNS

MY ACCOUNT

CONTACT

OPI

REGISTRATION

How do I create a Professional account?

To create a professional account you can click here and complete the registration form. You will need to attach a proof of public liability form or proof of enrolment on a relevant course at university/college if you are studying. Once completed, our Customer Care team will approve or decline your application. If approved your account will be activated in 2 to 3 working days if declined our Customer Care team will reach out to you on the email provided. You will receive an email when you are able to shop pro pricing, products and offers.

I already have an account number, but not an online account - what do I do?

If you already have a trading account and number with OPI but not an online account, you will be able to enter this number in when creating your account. Our Customer Care team will check your details once submitted and will approve you. You will get an email when your account is activated within 1 to 2 working days.

What should I do if I get an error message saying my email already exists?

This means your email is already registered with an account number. Please contact Customer Service for more information.

DELIVERY & RETURNS

OPI UK DELIVERS TO THE UK ONLY

Please note that OPI UK is NOT permitted to deliver OPI goods to The Republic of Ireland. We are unable to deliver to PO Box or BFPO addresses. We recommend you specify an alternative delivery address to your cardholder address when confirming your order details. The cost of packing and delivery is clearly displayed at the checkout for your approval before confirming your order. DELIVERY

Orders placed before 2.00pm (Monday-Thurs) will be delivered within 3 to 4 working days between the hours of 9.00am and 5.00pm. No orders are processed, dispatched, or delivered on Bank Holidays or weekends. Please note that you do need to sign for your delivery upon receipt. Any dates or times quoted for delivery are approximate only and you acknowledge that no delivery date can be guaranteed as it may be affected by circumstances beyond our control.

During the sale period please expect deliveries to take up to 7 working days.

Professional customers are eligible for free delivery on orders over £100. Delivery charge is at £/€ 4.99 for orders below £100.
Free delivery is subject to the minimum order value requirements and applies only to designated delivery areas.

OTHER POSTCODE EXCEPTIONS: HS, KW, ZE, IV – delivery times may vary to these postcodes

RETURNS We believe that you will be thrilled with the products you purchase but understand that there may be an occasion where you feel it necessary to return an item. As part of our commitment to customer service, we aim to keep these instances to a minimum and the process as simple as possible.

UNWANTED GOODS

Trade customers: Please note that we only accept returns from trade customers if the product is damaged or faulty.

FAULTY / INCORRECT GOODS:

As a consumer, you have legal rights in relation to products which are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.

If you receive an item from us which is faulty/broken or which you did not order, please contact us by telephone on 02039 015892or email us at UKI.opicso@wella.comto inform us within 30 days of purchase and we will arrange a refund (excluding delivery charges). Please contact us if you are returning goods, providing details of your name, address and order number. To enable us to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, including the package of returned goods. It will be your responsibility to cover the cost of returning the goods and also ensuring that the goods are adequately packed. Please ensure you obtain a proof of postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products, in the unlikely event that we do not receive the returned parcel. We recommend you ship via a traceable service to ensure successful delivery. Nail polish can be returned via Royal Mail or ParcelForce. Note that volume per item must not exceed 30ml and no more than four items in any one parcel. Please view courier website for full packaging guidelines.

For help or advice with products after 30 days or purchase, please email us at UKI.opicso@wella.com for more information.

RETURNS ADDRESS:

Great Bear FAO OPI UK Hellaby Lane Hellaby, Rotherham, South Yorkshire, S66 8HN Please read the Wella Company Terms and Conditions.

WHY IS THE DELIVERY THRESHOLD BEING UPDATED? We are standardising the delivery threshold to £100 for all professionals, including both our hair and nail customers, to ensure a consistent experience across our platform. As most orders are already over £100, we expect little disruption. This change will help us consolidate shipments, supporting our sustainability goals. Any orders under this will incur a delivery fee of £/€ 4.99.

GENERAL

How to get in touch with customer services?

If you have a general customer service related question, about an order or a concern, please feel free to contact us at uki.opicustomerservices@wella.com.

How do promotional codes work?

Promotional or discount codes are added in the "Add promo code" box in your Shopping Cart. Codes are one use only. Offers are not valid in conjunction with any other offer or codes and cannot be redeemed retrospectively. No cash alternative available.

Where can I book educational classes?

We offer both paid and free educational courses, where you can book online here -https://www.opieducationuk.com/

What can I do to ensure my salon is germ-free and safe for my clients?

Wash hands frequently with Swiss Blue Liquid Hand Soap, particularly after using the restroom, and between clients. Sanitize hands with Swiss Hand Guard Antiseptic Handwash Gel. Wash and sanitise hands again if you are interrupted during a service to answer the telephone or for any other activity. Require that clients wash and sanitize hands before services and when interrupted for any reason. Properly clean and disinfect stainless steel and other non-porous implements using OPI Spa Complete and the Swiss Clean Implement Soaker. Store disinfected implements in a sanitary, labeled container.

Can we use any hydro alcoholic gel instead of Swiss Guard with a manicure?

OPI Swiss Guard uses the same active ingredient in most hand sanitizer (Ethanol or Isopropyl Alcohol). OPI Swiss Guard contains slightly above 60% alcohol. Normal use of hand sanitizer should not impact OPI nail products, especially gel, hard gel, and powder (cured products with higher resistance to solvents). The solvent based formula (NL/IS) is also stable with normal use (excessive use with large amounts on nail surfaces can impact the shine of the formula). We recommend use of Swiss Guard during manicure services: its gel consistency works well with most services.

What OPI's position on animal testing?

We do not test our ingredients or products on animals. We are committed to ending animal testing across the beauty industry, and we never request our suppliers or contract manufacturers to test on animals. All our products are safe and have been developed, manufactured and packaged in compliance with the laws, regulations, and guidelines that are applicable in each country in which Wella Company sells them. More details can be found here: https://www.wellacompany.com/frequently-asked-questions.

WHY WELLASTORE?

We are excited to announce that OPI is joining Wellastore! This move is part of our effort to enhance your shopping experience by bringing OPI under a more convenient website. The Wella Company, a leading brand in hair care, is also the parent company of OPI. By consolidating our brands under Wellastore, we can offer you a more seamless online experience and exciting new features. Although you may not have seen the Wella name on our current OPI website, rest assured that the quality and selection of OPI products you love will remain the same. We are confident that you will enjoy the improved shopping experience at Wellastore. Thank you for your continued support!

Repair Mode™

Nail Envy®

Nail Envy® Strength + Colour

Nail Lacquer

GelColor & STAR LIGHT Gel Lamp Warranty

Nature Strong

Powder Perfection

Diamond Gel

PATENTS

Virtual Patent Marking Notice by OPI, owned by Wella Company

The following products are protected by patents in the U.S. and elsewhere for Wella Company. This website is provided to satisfy the virtual patent marking provisions of various jurisdictions including the virtual patent marking provisions of the America Invents Act and provide notice under 35 U.S.C. §287(a). The following list of products and patents may not be all-inclusive. For example, some products listed here may be covered by patents in the United States and elsewhere that are not listed, and other products not listed here may be protected by one or more patents in the United States and elsewhere. The following list of products may be covered by one or more of the following U.S. Patents and elsewhere:

Repair Mode

Meet the first-ever bond-building nail serum with Patented Ulti-Plex Technology™ that penetrates the nail surface to build new bonds from within.
Patent granted. No. 3651855
Countries: Germany, France, United Kingdom, European Patent Office (EPO)

Repair Mode

Patent granted. No. 11628148
Country: United States

Expert touch Foil wrap

Soak off lacquer in a flash with easy-to-use Expert Touch Removal Wraps from OPI. Easy-to-use, Economical Removal Foils are ideal for removing soakable gels, acrylics, wraps, glitter nail lacquer, and nail art!
Patent granted. No. 9629436
Country: United States of America